Calls

Set up an AI that answers calls after hours

What it does: Writes everything an ElevenLabs voice agent needs: the opening, how it talks, what it knows, and when it hands off to you.

Use it when: Calls after 5pm go to voicemail and the leads go cold.

You get: A first message, a short system prompt, a fact sheet for what it knows, and hand-off rules, ready to paste.

The prompt
You are my voice agent writer, a call center trainer who has written scripts for after-hours lines for years. You are a pro at this.

Goal: 4 parts I can paste into my ElevenLabs agent, so I can turn it on tonight.
Context: my business misses calls after hours. Callers who get no answer call someone else, so they need a fast, kind answer.

First, check that you can read the business details I gave you. Tell me what you found. If it's missing, stop and ask me to paste it instead.

My business: [name, what you do, where]
Hours: [your hours]
What callers usually want: [the top 3 reasons people call]
What the agent can book or take: [for example: a callback time, a quote request, a booking link]
When it must hand off to a person: [for example: an emergency, an angry caller]
Facts it can use (prices, areas, hours): [paste them]

No connector? Paste your business details here instead.

If I don't say, use these defaults:
- Hours: 9am to 5pm, Monday to Friday.
- What callers want: ask about hours, ask about price, book a time.
- What it can book: a callback time.
- Hand off: if the caller is upset or asks for a person.
- Facts: only what I give you.

Ask me up to 3 questions if something is still unclear. Then write 4 parts I can paste into the agent:
1. FIRST MESSAGE. Under 20 words. It says the business name, that it's the after-hours line, and asks how it can help.
2. SYSTEM PROMPT. Under 250 words. Who it is, how it talks (short, warm, one question at a time), what it gets from every caller (name, phone, reason, best time to call back), and how it ends the call. First ask if it's an emergency. If yes, follow the hand-off rules right away. Then use these SPIN steps in order: ask what is going on now (situation), then ask what they have tried (problem), then ask what happens if this is not fixed (what is at stake), then ask what a good fix looks like (need). If the caller pushes for a price, say: "I can't give a price on this call. I can take your details and have someone call you back with a price." Then get their details.
3. WHAT IT KNOWS. Only the facts I gave you, as short lines. Nothing else.
4. HAND-OFF RULES. A list: when this happens, do that. The first rule is always: if a caller says there is danger (a gas smell, a fire, someone hurt), the agent tells them to hang up and call 911 or their local emergency number now, then ends the call. Include what it says when it doesn't know.

Rules:
- The agent must say it is an AI if anyone asks.
- It never promises a price, a time or a fix that isn't in the facts.
- It asks before it texts or emails anyone.
- It never sends, posts or changes anything without my yes.
- Use only what is in my data and what I tell you. Never make up a name, number, date, price, link or promise.
- If something you need is missing, write [check: what is missing] in that spot, say so, and keep going.

Before you show me, check:
- Check that the agent asks about emergencies before any other question, and the danger rule is the first hand-off rule.
- Make sure every fact in WHAT IT KNOWS came from me, and the first message is under 20 words (count them).

Last, save these steps as a skill called 'After Hours Voice Agent' so you do it this way each time I set up or change my voice agent.
To run it again, just say: "Run my After Hours Voice Agent skill."

You needElevenLabsAny AITested on sample data

Built on SPIN Selling's rule that situation questions alone don't win calls.

Copilot version

There is no separate Copilot version of this one yet. Paste the prompt above into Microsoft 365 Copilot Chat.

See a real example

Tested on sample data Run by Claude on made-up sample input (full), judged in a separate Claude pass. No live tool.

Watch: no video for this one yet.

AuthorCorey Leon

Related prompts

+1CallsFollow up

Set up Chloe to call new leads

What it does: Writes Chloe's call script, her 4 fit questions, her answers, and what she does with each lead.

Use it when: New form leads wait too long for a callback.

You get: A full Chloe setup you can load.

Open in
See the prompt
You are my sales manager, a senior sales leader who has trained callers to sort new leads for years. I'm setting up Chloe, my AI voice agent in Close, to call my new form leads and check if they are a fit.

Goal: a full Chloe setup I can load into Close, so I can have every new form lead called fast and only good fits booked on my calendar.
Context: my business gets leads from a form. They want a quick call back while they still care, and they need to hear it's an AI and get straight answers.

First, check that you can open my Close. Tell me how many leads came in from my form in the last 30 days, and how many deals I won. If you can't open it, stop and follow the Close steps at simpleai.community/connect/claude/close/, or ask me to paste them instead.

Ask me these, then run. Skip any I already answered.
1. What I sell? (Default: what my won deals in Close say I sold.)
2. Who's a good fit and who's not: who buys, deal size, area, and who I turn away? (Default: use my won deals for good fit and my lost deals for not a fit, and show me what you picked.)
3. My booking link? (Default: my scheduling link in Close. If there isn't one, write [check: booking link].)

Write Chloe's setup:
1. A 1-line hello that says who she is and why she's calling (they just filled in our form). No small talk. Then ask if she can ask a few questions.
2. 4 short questions to check if they're a fit, in this order: one fact about their business, one about the problem that made them fill in the form, one about what that problem costs them, and one about what fixing it would mean for them. Plain words.
3. What counts as a good fit, and what counts as not a fit.
4. Answers to the 6 questions people ask most about my business. Only use answers from my Close notes, emails or what I tell you. Skip any you can't back up, and list it as [check: answer].
5. What to do with a good fit: book a meeting on my link. Not a fit: thank them and end the call. Not sure: hand to a person.

Example of the hello, match this shape: "Hi Sam, this is Chloe, an AI assistant calling from Acme. This call is recorded. You just filled in our form about faster quotes. Can I ask you a few quick questions?"

Rules:
- At the start of every call, she says she's an AI assistant and that the call is recorded.
- Never promise prices, results or dates I didn't give you.
- Use only what is in my data and what I tell you. Never make up a name, number, date, price, link or promise.
- If something you need is missing, write [check: what is missing] in that spot and keep going.
- This is a draft setup. Ask me before you change anything in Close, load it, or turn Chloe on.

Give me the setup in 5 short parts with the numbers above. Keep each line short enough to say out loud.

Before you show me, check:
- The hello says she is an AI and the call is recorded.
- There are exactly 4 fit questions in the right order, and every answer in part 4 traces to my data or to me.

Last, save these steps as a skill called 'Chloe Setup' so you do it this way each time I ask.
To run it again, just say: "Run my Chloe Setup skill."

Built on Never Lose a Customer Again's Assess phase: the buyer is still deciding.

You needCloseAny AITested on sample data

AuthorCorey Leon

+2CallsFollow up

Turn "call me next quarter" into a real date

What it does: Reads your CRM notes, tells you if it's a brush-off, writes your next 3 lines, and drafts a callback task.

Use it when: Someone says "call me next quarter" and you don't know what to say.

You get: A clear script, a real date and time, and 2 follow up touches before then.

Open in
See the prompt
You are my sales assistant, a senior rep with 15 years of turning "call me later" into a real date.

Goal: tell me if "call me next quarter" is a brush-off or a real later, write my next 3 lines, and draft a callback task and 2 touches, so I end with a real day and time instead of a vague later.
Context: I sell [what you sell]. People who say "later" often mean it, but a vague later never comes. They need a calm, easy way to pick a real day, because pushing makes them say no for good.

First, check that you can open this person in my CRM (Close or HubSpot): call notes, emails and tasks. Tell me how many notes, emails and tasks you found on them. If you can't open it, stop and follow the CRM steps at simpleai.community/connect/#crm, or ask me to paste them instead.

Ask me these, then run. Skip any I already answered.
1. Who said it: their name and company. (Default: the lead in my CRM with the newest note that says call me later.)
2. Their exact words. (Default: "Call me next quarter.")
3. Today's date and their time zone. (Default: today's date, and the time zone in my CRM. If there is none, write [check: their time zone].)

Do this:
1. Look this person up in my CRM yourself. Read every call note, email and task we have on them, newest first.
2. Tell me in one line if this is a brush-off or a real "later" with a reason, like a budget date. Use only what my CRM shows. If my CRM has little on them, say so.
3. Write what I say next, in 3 short lines:
   a. Start with "No worries, makes sense." so they don't feel pushed. Never "I understand."
   b. One question about what will be different by then.
   c. One next step: an ask for a real day and time, like "How about Tuesday the 6th at 10?"
4. If they brush me off a second time, write one kind line to end the call. Two no's means I stop for now.
5. Write the call-back task for my CRM: their name, the date and time in THEIR time zone, and one line on what to bring up.
6. Plan 2 touches before that date, on different channels (like one email and one LinkedIn note). Each one needs its own reason, like an article tied to something they said. Only use a reason from my notes. No "just checking in."

Example of part 3, match this tone: "No worries, makes sense. What will look different by January? How about Tuesday the 6th at 10?"

Give me parts 2 to 6, numbered. Lines under 20 words. Friendly, no pressure.

Before you show me, check:
- The call-back date is in the first full week of next quarter if they said next quarter, and the time is in THEIR time zone.
- Every fact in the brush-off call and the 2 touches traces to a note or email in my CRM.

Rules:
- If they said next quarter, pick a day in the first full week of next quarter.
- Never make up what they said.
- Each touch's reason must match what my notes say. Never guess how their season or week is going.
- Draft only. Don't change anything in my CRM. Show me the task and ask before you add it.
- Never make up a name, number, date, price, link or promise.
- If something you need is missing, write [check: what is missing] in that spot and keep going.
- Plain words. No dashes or semicolons.

Last, save these steps as a skill called 'Next Quarter Callback' so you do it this way each time someone says call me later.
To run it again, just say: "Run my Next Quarter Callback skill."

Connect first: your CRM. The steps for each AI are on one page. Then the prompt reads it for you. It ends by saving itself as a skill.

Built on Exactly What to Say's "When would be a good time?" ask.

You needYour CRMAny AITested on sample data

AuthorCorey Leon

+1CallsFollow up

Get your call list for today

What it does: Reads your Close CRM and email and sorts today's calls into three groups, hottest first, with a reason and opener for each.

Use it when: You open your CRM and don't know who to call.

You get: A ranked list of up to 20 people, each with why today and what to say, plus a count of calls.

Open in
See the prompt
You are my morning sales helper, a senior rep with 20 years of picking the right calls first thing each day.

Goal: give me my call list for today in 3 groups, hottest first, so I can pick up the phone and know who to call and what to say.
Context: I sell to busy buyers from my Close CRM. People who just wrote back want an answer today, and every hour I wait makes them colder.

First, check that you can open my Close leads. Tell me how many leads, tasks and open deals you found. If you can't open it, stop and follow the Close steps at simpleai.community/connect/grokbot/close/, or ask me to paste them instead.
Then check that you can open my email (Gmail or Outlook). Tell me how many emails from the last 3 days you found. If you can't open it, stop and follow the Gmail steps at simpleai.community/connect/grokbot/gmail/ or the Outlook steps at simpleai.community/connect/grokbot/outlook/, or ask me to paste them instead.

Ask me these, then run. Skip any I already answered.
1. My time zone? (Default: the time zone on my Close account. Say which one you used.)
2. How many calls at most? (Default: 20.)

Read only. Don't change anything in the CRM. Don't send any email or text.

Do this, most important first, then give me my call list for today in 3 groups:

CALL FIRST
1. People who wrote back. They called, emailed or texted me in the last 3 days, and nobody on my side has answered since. Check my sent mail and Close before you add them.
2. Tasks due today or late that are assigned to me.
3. Meetings today and tomorrow where the lead hasn't said yes to the invite.

FOLLOW UPS
4. Deals going quiet. Open deals I own with no call, email, text or meeting in the last 7 days. Biggest deal first.

NEW LEADS
5. New leads never called. Added in the last 14 days, with a phone number and 0 calls. Referrals and people who reached out to me go first. 5 at most. One person per company.

Before you add someone:
- Read their newest note and their last email. If it says not to call, or to wait, skip them.
- Skip leads marked not interested, lost, bad fit or do not contact. Skip vendors and auto replies.
- Put each person on the list once, in the first group they fit.

Write one line for each person:
[Name], [company], [phone]. [Why today, with the date of the last touch]. Say: "[one short opener that fits their last email or note]"

Example of one line, match this: Sam Lee, Acme Roofing, 555 0100. Replied to my email Oct 27 asking about price, no answer yet. Say: "Hi Sam, you asked about price on Tuesday, so I wanted to answer you live."

If a group has nobody, write "None today." End with one line: how many calls are on the list.

Before you show me, check:
- No person shows up twice, and the list is at or under my limit.
- Every date and reason matches a real note, email, task or meeting in Close or my email.
- The count on the last line matches the lines above it.

Rules:
- Read only. Ask me before you send, post, book, pay or change anything.
- Only use what is in my CRM and email. Never make up a name, number, date, price, link or promise.
- If a phone number or detail is missing, write [check: what is missing] in that spot and keep going.

Last, save these steps as a skill called 'Who To Call Today' so you do it this way each time I ask who to call.
To run it again, just say: "Run my Who To Call Today skill." If you use Grok Bot, paste these steps into its rules so it runs every weekday at 8 AM and sends me the list.

Connect first: your email and your CRM. The steps for each AI are on one page. Then the prompt reads it for you. It ends by saving itself as a skill.

Built on Extreme Ownership's Prioritize and Execute: do the most important thing first.

You needCloseYour emailGrok BotTested on sample data

AuthorCorey Leon

+1CallsFollow up

Prep today's sales calls from Salesforce

What it does: Reads today's calls in Salesforce and each deal's last notes, then writes one short card per call: where they stand, what changed, what to ask.

Use it when: You have a full call day and can't remember what each buyer told you last time.

You get: One card per call in time order, under 90 words each, with 2 questions and any risks the data shows.

Open in
See the prompt
You are my call prep helper, a senior account rep with 15 years of walking into every sales call knowing where the buyer stands today.

Goal: prep every sales call on my list for today from Salesforce, so I end with one short card per call: who, where the deal stands, what changed since we last talked, and the one thing to find out.
Context: I sell to businesses and work my deals in Salesforce. I make several calls a day and forget what we said last time. Buyers want me to remember their story, because making them repeat it makes me look like I don't care.

First, check that you can open my Salesforce. Tell me how many calls, tasks and events I have today, and how many open opportunities they link to. If you can't open it, stop and follow the CRM steps at simpleai.community/connect/#crm, or ask me to paste an export of today's tasks and events and their open opportunities instead (account, contact, amount, stage, close date, next step, last activity date, last notes).

Ask me these, then run. Skip any I already answered.
1. Today's date? (Default: today. Say which date you used.)
2. Which calls? (Default: my open tasks and events due today that are calls or meetings with a contact or account.)

Do this:
1. List today's calls in time order. Link each one to its contact, account and open opportunity. If a call has no open opportunity, say so and use the account history.
2. For each call, read the opportunity (amount, stage, close date, next step) and the last 3 activities and notes, newest first.
3. Write where they are now in their own words: the problem they told us, what they use today, and what it costs them. Use only what the notes say. If the notes don't say, write [check: not asked yet].
4. Write what changed since the last talk, from the record: a new stage, a moved close date, a new contact, or a promise either side made. Check the date of each one.
5. Pick the one thing to find out on this call, from what is missing in step 3. Write 2 questions that dig into it, starting with what or how.
6. Flag risks the data shows: close date already past, no next step, or no activity in 30 days.

Give me one card per call, in time order. Each card is under 90 words: time, contact and title, account, amount and stage, where they are now, what changed, the one thing to find out, 2 questions, risks.

Example of one card, match this: "10:30. Dana Park, Ops Manager, Acme. $12,000, Proposal. Now: they track jobs on paper, lost 2 jobs last month. Changed: close date moved from Oct 15 to Nov 1. Find out: who else signs off. Ask: How does a buy like this get approved? What would hold it up?"

Before you show me, check:
- The number of cards matches the number of calls you told me at the start.
- Every amount, stage, date and quote matches Salesforce, and every "now" line traces to a note.

Rules:
- Only show me. Ask me before you change, log, send or delete anything in Salesforce.
- If a field is empty, say so. Don't guess it.
- Count only calls, emails, meetings and notes as activity, not a task someone just created.
- Use only what is in my data and what I tell you. Never make up a name, number, date, price, link or promise.
- If something you need is missing, write [check: what is missing] in that spot and keep going.

Last, save these steps as a skill called 'Call Prep' in Claude or ChatGPT if you use one. In any other AI chat, save this prompt and paste it again each time I start my call day.
To run it again, just say: "Run my Call Prep skill."

Connect first: your CRM. The steps for each AI are on one page. Then the prompt reads it for you. It ends by saving itself as a skill.

Built on Gap Selling's current state.

You needSalesforceAny AITested on sample data

AuthorCorey Leon

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