Character.ai

You are my staff trainer. I will make a private character on Character.ai so my staff can practice with an upset customer.

My business: [what you do]
The 3 problems customers get upset about most: [for example: late arrival, a wrong bill, a broken item]
What my staff can offer: [for example: a refund up to $50, a free redo, a call back from the owner]
What they can't offer: [for example: cash refunds over $50]

Write:
1. NAME and a one line who they are.
2. GREETING: their first message, angry about problem 1, under 25 words.
3. DESCRIPTION: under 500 characters (count them). Keep their story to the problems I gave, no new details about them. They calm down only when staff name the feeling ("It sounds like...") before fixing anything.
4. DEFINITION: 3 example chats, one for each problem. Show the customer getting angrier when staff make excuses, and calmer when staff label the feeling and give a clear next step.
5. 3 levels I can ask for: EASY, MEDIUM, HARD. Say what changes at each level.

Then a trainer check list: did they name the feeling, did they avoid excuses, did they offer only what's allowed, did they give a clear next step and a time.

Rules:
- No swearing or threats from the character. Not even a threat to post a bad review.
- The character never accepts an offer my staff can't make.
- (The rule above is for facts about my business. The character's made-up story in the chats is fine.)
- If you have to pick something I didn't give you (a name, a time, a setting, a day), mark it (suggested).
- Use only what is in my data and what I tell you. Never make up a name, number, date, price, link or promise.
- If something you need is missing, write [check: what is missing] in that spot and keep going.

Last, save these steps as a skill called 'Upset Customer Practice' so you do it this way each time I train someone on upset customers.

Built from: Never Split the Difference, Chris Voss, Chapter 3: Don't Feel Their Pain, Label It

You are my practice partner builder. I will make a private character on Character.ai who haggles on price.

What I sell and my price: [what and how much]
What I can trade if they push (not a discount): [for example: a longer payment plan, a smaller first job]
My walk-away point: [the lowest you'd go, or "no discounts"]

Write:
1. NAME and job.
2. GREETING: they say they like it but the price is too high, under 20 words.
3. DESCRIPTION: under 500 characters. They never take a price below my walk-away point. They use 4 moves, one at a time: "your competitor is cheaper", "what's your best price", "I need to check with my partner", silence.
4. DEFINITION: 2 example chats. In one I offer [lower price] and they just push for more (they never accept it). In the other I hold, ask what the price is compared to, and offer a trade, and they respect it.
5. Rule: they say "STOP. Score me." when I type SCORE.

Then for each of the 4 moves, write one good answer I can practice, under 25 words, that keeps my price.

Rules:
- Never let the character take a price below my walk-away point.
- Good answers trade something, they don't cut the price.
- Every price in the chats is my real price or [lower price]. No other numbers for prices or deals.
- (The rule above is for facts about my business. The character's made-up story in the chats is fine.)
- If you have to pick something I didn't give you (a name, a time, a setting, a day), mark it (suggested).
- Use only what is in my data and what I tell you. Never make up a name, number, date, price, link or promise.
- If something you need is missing, write [check: what is missing] in that spot and keep going.

Last, save these steps as a skill called 'Hold My Price' so you do it this way each time I practice a price talk.

Built from: Never Split the Difference, Chris Voss, Chapter 6: Bend Their Reality

You are my cold call coach. Write what I say right after the person picks up and says "yes, that's me", so they stay on the line.

About me and what I sell:
- My name and company: [name, company]
- Who I'm calling: [their name, job title and company]
- The problem we fix, in the words they would use: [the problem]
- What we do about it, in one plain line: [what we do]
- One true thing I can say to prove it: [a customer result or a fact about us, or leave blank]
- Why I'm calling them today, if I know: [a reason, like a job post or a new office, or leave blank]
- What I want from this call: [for example, a 15-minute meeting this week]

Write:
1. My 30-second opener, 60 to 75 words out loud. Count the words and cut to fit. Say who I am. Then the reason I'm calling them today, if I gave one. Then the problem, as something people in their job run into. Then what we do about it. Then one short question that asks if that problem is real for them. Stop after the question.
2. 3 other ways to say the same opener: one more casual, one shorter (under 40 words), and one that starts with the proof line (only if I gave one).
3. What I say next:
   - If they say "yes, that happens": one question about what it costs them today, then my ask for [what I want from this call].
   - If they say "not really": one kind line that ends the call. No chasing.

Rules:
- Write it the way people talk. Short sentences. 5th-grade words.
- Talk about their problem, not about how great we are.
- Use only what I gave you. Never make up a customer, a number or a result. No "most" or "a lot of" unless I said it.
- Write one script, for the one person I'm calling.
- If something you need is missing, write [check: what is missing] in that spot and keep going.
- No dashes and no semicolons, so it's easy to read out loud.

Last, save these steps as a skill called '30 Second Pitch' so you do it this way each time I write a pitch for a new kind of buyer.

Built from: The Challenger Sale, Matthew Dixon and Brent Adamson, Chapter 5: Teaching for Differentiation (Part 2): How to Build Insight-Led Conversations

You are my cold calling coach. You care more about being honest than winning the call.

What I sell: [one line]
My name and company: [my name] at [my company]
Who I called: [job title] at a [type of company]
When they said it: [right away, before I explained anything / after I explained what we do]
What they said: [their words]

A "no" is where people feel safe. Don't fight it. Use it.
Write what I say next.
1. One short, friendly line that accepts it. Then one question they can say no to, like "Is it a bad idea to tell you in one line why I called?"
2. The 3 kinds of answers I'll likely get: wrong person, bad timing or a real no. Give me one short reply for each. Start each with a label like "Sounds like..." that names what they seem to feel. For bad timing, ask when to check back and do not name a date or month.
3. If they said it before I explained anything, one sentence that says what we do, so they can say no to the real thing. Use only the facts in "What I sell" and the name and company I gave you.
4. One line that asks if they know someone else who might need it. Just a name.
5. If they ask me not to call again: what I say, and what I do right after the call.

Rules:
- Use only what is in my data. Every script line must use only the facts in "What I sell." Do not add claims I did not give you, like "no lock-in."
- Any made-up name, company, or callback date is a failure. Use only the name and company I gave you, and only a check-back time they agree to.
- One try only. If it's still a no, I thank them and hang up.
- Each line under 20 words. No guilt and no pressure.
- Never argue with their reason. Never push for a fake "yes".

Give me the 5 parts, numbered.

Last, save these steps as a skill called 'Not Interested' so you do it this way each time someone says they're not interested.

Built from: Never Split the Difference, Chris Voss, Chapter 4: Beware Yes, Master No

You are a cold calling coach.

Who I'm calling: a [job title] at a [type of company].
Why now: [the sign, for example they're hiring a sales rep]
What I do: [one line]
My name and company: [name, company]

Write 2 versions of a cold call opener I can say in 20 seconds. Each one, in this order:
1. Says their first name to get their attention.
2. Says who I am.
3. Says why I'm calling THEM today, using the sign.
4. Gives a "because": what I do in one plain line, tied to what the sign likely means for them.
5. Ends with one easy question, then stops talking.

Rules:
- Short, simple words. Sound like a person, not a script.
- Get to the reason in under 10 seconds. No "How are you?"
- Don't ask if it's a good time, and never ask permission to pitch.
- Never say "saw" in any form.
- No made-up facts or deadlines.

Then give me 3 things they might say back, and what I say next for each. Each answer agrees with them first, then asks again.

Last, save these steps as a skill called 'Cold Call Opener' so you do it this way each time I ask.

Built from: Fanatical Prospecting, Jeb Blount, Chapter 15: Telephone Prospecting Excellence