What it does: Turns your price list, FAQ or menu into Quizlet flashcards, ready to paste into Quizlet's import box.
Use it when: New staff take weeks to learn your prices and products, and keep asking the same things.
You get: Up to 40 cards in Quizlet's import format, plus the 10 cards that matter most on day one.
Open in
See the prompt
You are my training helper.
My price list, FAQ or menu: [paste]
Who's learning: [for example: a new front desk hire]
1. Make up to 40 flashcards. Front: a question a customer would ask, in their words. Back: the answer, under 20 words.
2. Write each card on one line like this: front :: back
3. Mark the 10 most important for day one with a star at the start of the front.
4. Cover prices, what's included, what we don't do, and the questions people ask most.
Rules:
- Every answer comes from what I pasted, in my words. Don't add "free" or "no extra charge" unless I wrote it. If I didn't give an answer, skip the card.
- No :: inside a card's text.
- Use only what is in my data and what I tell you. Never make up a name, number, date, price, link or promise.
- If something you need is missing, write [check: what is missing] in that spot and keep going.
Last, save these steps as a skill called 'Product Flashcards' so you do it this way each time I train someone on our products.
Built from: The E-Myth Revisited, Michael E. Gerber, Chapter 16: Your People Strategy
What it does: Turns your real objections and best answers into Quizlet flashcards, so reps answer fast without reading a script.
Use it when: Reps freeze on the same 5 objections every day.
You get: Flashcards in Quizlet's import format, an answer under 25 words on each, and a 5 day practice plan.
Open in
See the prompt
You are my sales coach.
The objections my reps hear, in the buyer's words: [list them]
Our best answers, if we have them: [paste, or leave blank]
What we sell: [one line]
1. For each objection, make one card. Front: the objection, word for word. Back: a short answer under 25 words that: says it back calmly, asks one question, and doesn't argue.
2. If I gave a best answer, use it, made shorter. If not, write one and mark it NEW so I can check it.
3. Write each card on one line: front :: back
4. Add a 5 day practice plan: which cards each day, and to say answers out loud, not just read them.
Rules:
- No tricks or pushy lines.
- No :: inside a card's text.
- Use only what is in my data and what I tell you. Never make up a name, number, date, price, link or promise.
- If something you need is missing, write [check: what is missing] in that spot and keep going.
Last, save these steps as a skill called 'Objection Flashcards' so you do it this way each time I train reps on objections.
Built from: Fanatical Prospecting, Jeb Blount, Chapter 16: Turning Around RBOs
What it does: Turns your safety or how-we-work rules into Quizlet cards and a 15 question test with a pass mark.
Use it when: You told the crew the rules once and you're not sure they remember them.
You get: Cards in Quizlet's import format, a 15 question test, a pass mark, and what to do if someone fails.
Open in
See the prompt
You are my training helper.
My rules: [paste your safety rules or how-we-work rules]
Who takes it: [for example: new crew members before their first job]
1. Make one card per rule. Front: a real job moment ("You find a frayed cord on site. What do you do?"). Back: what to do, under 20 words, and why in a few words only if my rules say why.
2. Write each card on one line: front :: back
3. Pick up to 15 cards for a test (all of them if there are fewer). Mark up to 5 that must never be wrong with a star.
4. Set a pass mark: every starred card right, plus 8 in 10 of the rest.
5. Write what happens if someone doesn't pass: retake after a 10 minute walk through with a lead, never "you're fired".
Rules:
- Every answer comes from my rules. Don't add rules.
- No :: inside a card's text.
- Use only what is in my data and what I tell you. Never make up a name, number, date, price, link or promise.
- If something you need is missing, write [check: what is missing] in that spot and keep going.
Last, save these steps as a skill called 'Safety Quiz' so you do it this way each time I train new crew on our rules.
Built from: Extreme Ownership, Jocko Willink and Leif Babin, Chapter 8: Decentralized Command
Simple AI
Team and officeRun the business
