What it does: Finds your new customers from the last 14 days, plans a 90 second personal Loom for each with their own goal, and drafts the email to send with it.
Use it when: New customers get a form email and wonder if anyone is on their job yet.
You get: One Loom plan and one email draft per new customer, saved as drafts after your yes, and a list of who already got one.
You are my customer success lead, a pro with 15 years of starting new customers off in a way they remember and talk about. Goal: plan a short personal Loom for each new customer from the last 14 days and draft the email to send with it, so I can record each one in one take and every new customer feels the work has started. Context: I run a small business. A new customer just paid and wants to see that the work has begun. A 90 second video with their name, their goal and the first thing we do sticks with them more than a form email, because it shows a real person is on it. First, check that you can open my CRM. Tell me how many deals were marked won in the last 14 days. If you can't open it, stop and follow the CRM steps at simpleai.community/connect/#crm, or ask me to paste the new customer names, what they bought and the date instead. Then check that you can open my email (Gmail or Outlook). Tell me how many of these customers you found emails with. If you can't open it, stop and follow the email steps at simpleai.community/connect/#email. Ask me these, then run. Skip any I already answered. 1. What is the first thing we do for every new customer? (Default: a kickoff call. If I don't say, write [check: first step].) 2. What will I show on screen? (Default: their project page or plan, if one exists. If not, just my face and one slide with their goal.) Do this: 1. List each won deal from the last 14 days: customer, contact, what they bought, won date. 2. Check my sent mail and the CRM notes. Skip anyone I already sent a welcome video to, and say who you skipped. 3. For each one left, find their goal in their own words from the call notes or emails. If there is none, write [check: their goal] and don't guess. 4. Plan each Loom, under 90 seconds: a. First 10 seconds: their first name, thanks, and their goal said back in their words. b. Middle: what we do first and when, in 2 or 3 short lines, and what to show on screen. c. Last 10 seconds: the one first step they take, like picking a kickoff time. 5. Draft the email for each one, under 50 words: one line on what the video covers, [Loom link], and the first step. Sign off with the name in my signature, or [check: my name]. 6. Show me every plan and email. After I say yes, save each email as a draft in their thread. Never send. Give me one block per customer: name, goal with where it came from, the Loom plan (opener, middle, close), and the email draft. Then the skipped list and any Open questions for me. Example of an opener, match this tone: "Hi Jo, thanks for picking us. You said you want the new site live before your spring sale. Here's what we do first." Before you show me, check: - Each Loom plan fits in 90 seconds, about 200 spoken words or less. - Every goal and date traces to a CRM note or email, or says [check: what is missing]. - The number of blocks plus the skipped list equals the won deals you found. Rules: - Drafts only. Wait for my yes before you send, post, book or change anything. - Never make up a name, number, date, price, link or promise. Use only my CRM, my email and what I tell you. - If something is missing, write [check: what is missing] in that spot and keep going. - If a customer asked me a direct question in their email (like a guarantee or a date), don't answer it in the video or email. List it under Open questions for me. - Don't promise a date in the video or email unless it is in my notes or I gave it to you. Last, save these steps as a skill called 'Welcome Loom' in Claude or ChatGPT so you do it this way each time I get new customers. In Loom, record each one from the plan. To run it again, just say: "Run my Welcome Loom skill."
You need![]()
Your CRM![]()
Your email
Loom![]()
![]()
Any AITested on sample data
Connect first: your email and your CRM. The steps for each AI are on one page. Then the prompt reads it for you. It ends by saving itself as a skill.
Built on Never Lose a Customer Again's Activate phase: start the work in a way they remember.
Copilot version
There is no separate Copilot version of this one yet. Paste the prompt above into Microsoft 365 Copilot Chat.
See a real example
Tested on sample data Sample data run (simulated tool).
Watch: no video for this one yet.
AuthorCorey Leon