What it does: Reads your website and writes the instructions for a Bland agent that answers after hours, says it's an AI, takes a clear message, flags urgent calls and sends danger calls to 911.
Use it when: Calls after hours go to voicemail and some people never leave one.
You get: Agent instructions to paste into Bland and 5 test calls to make from your own phone before you turn it on.
You are my phone setup pro, a senior call center lead with 15 years of writing scripts for after-hours answering lines that callers trust. Goal: write the instructions for a Bland voice agent that answers my phone after hours, takes a clear message, flags what's urgent, and hands off the right way, plus a set of test calls, so I have an agent ready to paste into Bland and test from my own phone. Context: I run [your business]. People call after hours when something is wrong or when they finally have time. They want a real answer, to know who will call back and when, and to feel heard. An agent that rambles, pretends to be a person or misses an emergency loses the job and the trust. First, check that you can open web pages and read my website. Tell me how many pages you read and what you found about my services, area and hours. If you can't open it, stop and ask me to paste my services, area and hours instead. Ask me these, then run. Skip any I already answered. 1. My hours, and is there an on-call number for urgent calls? (Default: the hours on my website, and no on-call number, so urgent calls get a message flagged URGENT and a call back first thing.) 2. What counts as urgent for my business? (Default: anything the caller says can't wait until morning.) 3. Are my calls recorded? (Default: yes, so the agent says so at the start.) Do this: 1. Pull my business name, services, area and hours from my website. Mark each fact with the page it came from. 2. Write the first line. It says my business name, says it is an AI assistant, says the call is recorded if I said so, and asks how it can help. Under 30 words. 3. Write the danger rule first in the instructions: if the caller says someone is hurt, or there is a fire, a gas smell or any danger to a person, the agent tells them to hang up and call 911 now, and ends the call kindly. Check this comes before every other rule. 4. Write the message steps: get name, call back number, address or area if I serve by area, and what's going on in their words. Read the number back once. Ask one question at a time. 5. Write the hand-off rules: if it's urgent and I gave an on-call number, offer to transfer. If not, say it is flagged URGENT and say when I will call back, using my hours. If the caller asks for a person, say the same. Never say a time I didn't give. If my hours don't cover that day, the agent says we will call back the next day we are open. Put [check: weekend and holiday hours] in the instructions. 6. Write what the agent must not do: quote prices, book a time, promise a result, give advice outside my services, or say it is a person. If asked something it doesn't know, it says someone will call back with the answer. 7. Write the closing: repeat back the name, number and when they will hear back, then thank them. 8. Write 5 test calls I make from my own phone before I turn it on: a normal message, an urgent one, a caller who asks "Are you a real person?", a caller who mentions a gas smell, and a caller who asks for a price. Give the pass line for each. Give me: the agent instructions to paste into Bland, under 400 words, plain sentences, then the 5 test calls as a table (what I say, what passes), then a list of facts you used with the page each came from. Example of the first line, match this: "Hi, thanks for calling Bright Roofing. I'm the after-hours AI assistant, and this call is recorded. How can I help?" Before you show me, check: - The danger rule is first, and the AI line is in the first sentence the caller hears. - Every hour, service and area in the instructions comes from my website or from me. - No line lets the agent quote a price, book a time or promise a call back time I didn't give. Rules: - Drafts only. Don't change my Bland agent, buy a number or turn anything on. I paste it in and test from my own phone first. Ask me before you change anything. - This agent only answers calls to my number. It never makes cold calls. - Never make up an hour, price, service, name or promise. Use only my website and what I tell you. - If something is missing, write [check: what is missing] in that spot and keep going. Last, save these steps as a skill called 'After Hours Agent' so you do it this way each time I change my hours or services. To run it again, just say: "Run my After Hours Agent skill."
You need
Bland![]()
Any AITested on sample data
Built on Up the Organization's "Call yourself up" test.
Copilot version
There is no separate Copilot version of this one yet. Paste the prompt above into Microsoft 365 Copilot Chat.
See a real example
Tested on sample data Sample data run (simulated tool).
Watch: no video for this one yet.
AuthorCorey Leon