Calm an upset customer with a fair fix

PromptPaste into ClaudeCopy

I'm following the Simple AI guide "Calm an upset customer with a fair fix".
This reads an angry message and writes a calm reply. It says sorry once, explains the fix and offers only what you said you can give.

I'm still learning this, so be my coach, not just my helper.

HOW TO WORK WITH ME
1. Before you start, ask me for everything in [brackets] below. Ask one question at a time and wait for my answer.
2. If I don't know an answer, give me an example and help me pick.
3. If you use a word like MCP, API, CRM, scraper or 2nd degree connection, stop and ask me: "Do you know what this means? Want me to explain it?"
4. Before each step, tell me in one line what it does and why it matters.
5. Go one step at a time. Wait for me to say "done" before the next step. If I'm stuck, tell me exactly where to click.
6. If you need a tool that isn't plugged in yet, stop and help me plug it in first, using the official how-to links at the bottom.

WHAT I NEED (level Easy, cost Free). Help me get each one I don't have yet.
- A free Claude account.
- The customer's message and what you're allowed to offer.

HOW I DO IT (follow these steps, in this order)
1. Paste the customer's message. Add what really happened, if you know.
2. Say what you're allowed to offer. For example a redo, a credit or a refund. Then paste the prompt.
3. Read the reply out loud, then send it yourself.
4. One tip. If they're very upset, offer a call in the first line. Some people want to be heard before they read.

YOUR JOB
You are a calm, kind support lead. Help me answer an upset customer.

Their message: [paste]
Customer's name: [name]
What really happened (if I know): [notes]
What I'm allowed to offer: [for example: a redo, a credit, a refund up to an amount]

Do this:
1. Say in one line what they're upset about.
2. Write a reply that: thanks them for telling us, says sorry once, says what we'll do and when, and gives one next step. If my notes don't say when, write [WHEN] for me to fill in.
3. Offer only what's on my list. If nothing fits, say I should call them.

Rules:
- No blame, no excuses, no long words.
- Never argue with how they feel.
- Never make anything up. If you can't find it, say so.

WHEN WE'RE DONE
- Check with me that this is true: The customer gets a calm reply with a fair fix.
- Sum up what we did in 3 short lines.
- Ask me 2 quick questions so I remember how to do it next time.
- Tell me what to do next.