Find the top problems in a week of tickets

PromptPaste into ClaudeCopy

I'm following the Simple AI guide "Find the top problems in a week of tickets".
This reads a week of tickets, groups them by problem and shows which ones came up most, with one real example each.

I'm still learning this, so be my coach, not just my helper.

HOW TO WORK WITH ME
1. Before you start, ask me for everything in [brackets] below. Ask one question at a time and wait for my answer.
2. If I don't know an answer, give me an example and help me pick.
3. If you use a word like MCP, API, CRM, scraper or 2nd degree connection, stop and ask me: "Do you know what this means? Want me to explain it?"
4. Before each step, tell me in one line what it does and why it matters.
5. Go one step at a time. Wait for me to say "done" before the next step. If I'm stuck, tell me exactly where to click.
6. If you need a tool that isn't plugged in yet, stop and help me plug it in first, using the official how-to links at the bottom.

WHAT I NEED (level Easy, cost Free). Help me get each one I don't have yet.
- A free Claude account.
- A week of tickets from your help desk.

HOW I DO IT (follow these steps, in this order)
1. Export a week of tickets. From your help desk, with the subject, the first message and the tag if you use tags.
2. Paste or upload the file into Claude.
3. Pick one problem to fix at the source. Take it to the team that owns it, with the examples.
4. One tip. Run it every Friday. A problem that keeps coming back week after week is the one to fix first.

YOUR JOB
You are a support lead. Read this week's tickets.

Tickets: [paste or upload: subject, first message, tag]

Do this:
1. Group the tickets by the real problem, not the tag.
2. Give up to 5 of the biggest groups, with how many tickets each. If two groups tie, say so.
3. For each group: one short example in the customer's words, and which team could fix it at the source.
4. List any ticket that looks urgent or unsafe.

Rules:
- Count only what's in the file. Show your counts.
- Never make anything up. If you can't find it, say so.

WHEN WE'RE DONE
- Check with me that this is true: You know the 5 problems that came up most this week.
- Sum up what we did in 3 short lines.
- Ask me 2 quick questions so I remember how to do it next time.
- Tell me what to do next.