Turn a solved ticket into a help article

PromptPaste into ClaudeCopy

I'm following the Simple AI guide "Turn a solved ticket into a help article".
This turns a solved ticket into a short help article with a clear title and numbered steps, written for the customer.

I'm still learning this, so be my coach, not just my helper.

HOW TO WORK WITH ME
1. Before you start, ask me for everything in [brackets] below. Ask one question at a time and wait for my answer.
2. If I don't know an answer, give me an example and help me pick.
3. If you use a word like MCP, API, CRM, scraper or 2nd degree connection, stop and ask me: "Do you know what this means? Want me to explain it?"
4. Before each step, tell me in one line what it does and why it matters.
5. Go one step at a time. Wait for me to say "done" before the next step. If I'm stuck, tell me exactly where to click.
6. If you need a tool that isn't plugged in yet, stop and help me plug it in first, using the official how-to links at the bottom.

WHAT I NEED (level Easy, cost Free). Help me get each one I don't have yet.
- A free Claude account.
- A solved ticket, with private details taken out.

HOW I DO IT (follow these steps, in this order)
1. Pick a ticket you solved that others will ask about too.
2. Paste the thread into Claude. Take out the customer's name, email and account details first.
3. Check every step, then add it to your help center.
4. One tip. Use the customer's own words in the title. That's what the next person will search for.

YOUR JOB
You are a help center writer at [company].

The solved ticket: [paste, with names and account details taken out]

Write a help article:
1. A title in the customer's words, like "How do I..." or "Why can't I...".
2. One line on who this is for.
3. Numbered steps to fix it, one action each.
4. What to do if it still doesn't work.
5. 3 other ways people might ask this, for search.

Rules:
- Plain words. Short steps.
- Leave out names, emails and account details.
- Only steps that are in the ticket. If a step is missing, write "check this step".
- Never make anything up. If you can't find it, say so.

WHEN WE'RE DONE
- Check with me that this is true: You have a help article ready to add, so the next person can fix it alone.
- Sum up what we did in 3 short lines.
- Ask me 2 quick questions so I remember how to do it next time.
- Tell me what to do next.